Warranty Policy

NBTS Security Solutions

At NBTS Security Solutions, we are committed to providing quality products and reliable support. This Warranty Policy outlines the terms and conditions applicable to products purchased through our website and business operations.

Product Warranty

Most products sold by NBTS Security Solutions are covered under the manufacturer's warranty.

Warranty periods may vary depending on the product category and brand. Customers are advised to refer to the product description, invoice, or warranty documentation for specific warranty details.

Warranty Coverage

The warranty generally covers:

  • Manufacturing defects
  • Hardware failures under normal usage conditions
  • Product malfunction due to component defects

Warranty claims are subject to inspection, testing, and approval by the manufacturer or authorized service provider.

Warranty Exclusions

The warranty does not cover:

  • Physical damage
  • Water or liquid damage
  • Fire, lightning, flood, or natural disasters
  • Power surge or voltage fluctuation damage
  • Improper installation by unauthorized personnel
  • Product misuse, negligence, or accidental damage
  • Tampering, modification, or repair by unauthorized persons
  • Damage caused by insects, rodents, or environmental conditions

CCTV Recording & Data

NBTS Security Solutions is not responsible for:

  • Loss of recordings
  • Corrupted data
  • Hard disk failures resulting in data loss
  • Internet interruptions affecting remote viewing

Customers are advised to regularly back up important recordings where applicable.

Warranty Claim Process

To request warranty support, customers should contact:

WhatsApp: +91 9113978976

Email: nbtsonline23@gmail.com

Please provide:

  • Invoice Number
  • Product Details
  • Description of the issue
  • Photos or videos (if applicable)

Our team will review the request and guide you through the warranty process.

Service Charges

The product may be covered under warranty; however, the following may be chargeable depending on the situation:

  • Site visit charges
  • Reinstallation charges
  • Transportation or courier costs
  • Additional accessories or consumables

Customers will be informed of any applicable charges before service is performed.

Replacement Policy

Replacement requests are subject to manufacturer approval and product availability.

Products will not be replaced for:

  • Physical damage
  • Improper handling
  • Customer-induced faults
  • Expired warranty periods

Limitation of Warranty

This warranty is limited to repair or replacement of the defective product as determined by the manufacturer or NBTS Security Solutions.

No additional compensation, indirect damages, or consequential losses shall be payable under this warranty.

Contact Information

NBTS Security Solutions

WhatsApp: +91 9113978976

Email: nbtsonline23@gmail.com

Website: www.nbtsonline.com

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