Shipping & Returns
Shipping Policy
Thank you for shopping with NBTS Security Solutions.
We strive to process and dispatch all orders as quickly as possible.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Processing times may vary during holidays, promotional periods, or due to product availability.
Shipping & Delivery
- We deliver products across India through trusted courier and logistics partners.
- Delivery timelines generally range between 3–10 business days depending on the destination.
- Customers will receive shipment tracking details once the order is dispatched.
Installation Services
- Installation services are available in selected service areas and may be charged separately unless specified in the quotation or order.
- Customers will be contacted to schedule installation after product delivery, where applicable.
Returns & Replacement Policy
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by contacting:
WhatsApp: +91 9113978976
Email: nbtsonline23@gmail.com
Please provide:
- Order Number
- Product Photos
- Package Photos
- Description of the issue
Replacement Eligibility
Replacement requests will be accepted for:
- Manufacturing defects
- Transit damage
- Incorrect items supplied
After verification, eligible products will be replaced according to the manufacturer's warranty and company policy.
Non-Returnable Items
The following items are generally not eligible for return:
- Products damaged due to improper handling or installation
- Customized or special-order items
- Products with physical damage caused after delivery
- Products without original packaging and accessories
Warranty
Most products sold by NBTS Security Solutions are covered under the manufacturer's warranty. Warranty periods vary by product and brand.
Customers are advised to retain invoices and warranty documents for future support.
Contact Us
For shipping, returns, warranty claims, or technical support:
NBTS Security Solutions
3&4,1st Floor, Revenue Layout, Manipal County Rd,
Singasandra, Bengaluru, Karnataka 560068
WhatsApp: +91 9113978976
Email: nbtsonline23@gmail.com
Website: www.nbtsonline.com
