Cancellation & Refund Policy

NBTS Security Solutions

At NBTS Security Solutions, customer satisfaction is important to us. This Cancellation & Refund Policy outlines the terms applicable to orders, products, and services purchased through our website and business operations.

Order Cancellation

Before Dispatch

Customers may request cancellation of an order before the product has been shipped.

If the order has not been processed or dispatched, a refund will be initiated after verification.

After Dispatch

Orders that have already been shipped cannot be cancelled. Customers may contact us for assistance regarding eligible returns or replacements.

Installation & Service Bookings

For installation, site visits, or service bookings:

  • Cancellation requests should be made before the scheduled appointment.
  • Any advance payments made for special-order products, customized solutions, or reserved inventory may be non-refundable.

Refund Eligibility

Refunds may be considered in the following situations:

  • Product is unavailable after order confirmation.
  • Incorrect product supplied by NBTS Security Solutions.
  • Approved order cancellation before dispatch.
  • Duplicate payment made by the customer.

All refund requests are subject to verification and approval.

Non-Refundable Situations

Refunds will generally not be provided for:

  • Products damaged after delivery.
  • Physical damage caused by misuse or improper handling.
  • Customized or special-order items.
  • Products installed, altered, or used by the customer.
  • Installation, labor, cabling, and service charges already completed.
  • Change of mind after product dispatch or installation.

Refund Processing

Approved refunds will be processed through the original payment method wherever possible.

Refund timelines may vary depending on the payment provider, bank, or financial institution.

Typically, approved refunds are processed within 7–10 business days.

Replacement Instead of Refund

In cases involving manufacturing defects or warranty-related issues, the product may be repaired or replaced in accordance with the manufacturer's warranty policy rather than refunded.

Contact Us.

 

"Advance payments received for ordered materials, customized products, or project bookings are non-refundable once procurement has commenced."

 

For cancellation or refund requests, please contact:

NBTS Security Solutions

WhatsApp: +91 9113978976

Email: nbtsonline23@gmail.com

Website: www.nbtsonline.com

Please provide:

  • Order Number
  • Invoice Number
  • Contact Details
  • Reason for Cancellation or Refund Request

Our team will review the request and respond as soon as possible.

 

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